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Frequently asked questions & answers

Please find below a number of questions with their answers. If you do not find the question you have in mind, please feel free to contact us.

Prices & Conditions

Yes, this is 3 nights during low season. In high season during the summer months the minimum rental period is 7 nights. However, we will always try to cater to every request, although our response will always depend on availability. You can find more information here.

To rent a campervan, the renter / driver must be 25 years old and have been in possession of a valid European driving licence (Class B or Class III) for at least 2 years. If you have a non-European driving licence, you must apply for an International Driving Licence in advance in your home country. You must also bring your passport, a registration certificate, and a credit card to pay the deposit during the handover of the campervan.

When the vehicle is handed over, a deposit of € 2,000 must be paid by the renter using a credit card. Please note that you cannot pay the deposit with a Maestro card or in cash.By paying an insurance fee you can reduce the amount of the deposit/excess. Find more information about this here.

  • An extensive briefing on the use of the camper van of about 30-45 minutes (more time should be planned if you also rent sports equipment).
  • Sufficient biodegradable toilet additive for the duration of your trip.
  • 2 gas bottles (one is in use and the second is available as a spare bottle).
  • Full checks of engine oil, AdBlue and tyre pressures.
  • Fresh water-, windscreen wiper fluid- and diesel-tank fully filled.
  • Europe-wide fully comprehensive campervan insurance.
  • Europe-wide emergency service/ breakdown service - around the clock.

Reservation & Cancellation

Fill in the request form on our website and we will reply with the booking offer. If you want to make a firm booking, you must pay a deposit of 50%, either by bank transfer or by credit card.

You can cancel free of charge up to 60 days before the start of the rental period and will be refunded the full amount. For a cancellation made less than 60 days before the start of the trip, we apply a price scale, which you can check in our terms and conditions

Pick up & Return

Your campervan handover will take place between 14:00 and 18:00 on the ACTIVANS site, see here (link google maps).

Your campervan return will take place between 08:00 and 11:00 a.m. on the ACTIVANS site, see here (link google maps).
The campervan should be returned with a full tank of fuel. Furthermore, the grey water tank should be emptied, and the toilet should also have been emptied and cleaned.

Yes! You will receive your campervan perfectly cleaned inside and outside. Please return the van and the accessories in a clean condition, so you will not have to pay any cleaning fees - You can find more details about cleanliness and cleaning costs in our terms and conditions.

We are also happy to deliver or pick up the booked campervan at airports and train stations in our area.
Check-in and check-out will then take place on-site, so you won’t lose any time when starting your journey.
The following service flat rates apply per way:

  • From/to Figueres train station, bus station, Vilafant station for express trains € 50.
  • From/to Girona Central Station or Airport € 80.
  • From/to Barcelona airport € 150.
  • From/to Perpignan Central Station or Airport € 150.

If you arrive by train or plane, we recommend avoiding hard-shell suitcases, use pliable travel bags that you can easily fold up, so that they do not take up unnecessary space in the campervan.

If you arrive with your own car, you are welcome to park it for free during your trip on the ACTIVANS premises where the check-in and check-out will take place. Please note that ACTIVANS do not assume any responsibility for vehicles and their contents left on our site.

Campervan Equipment

We offer the Peugeot Boxer and Fiat Ducato models. 

The Peugeot Boxer is designed for 2 travellers. There is a transverse double bed in the rear of the campervan. All the information about vehicle size, the engine, size of the water tank, battery etc. is available here.

The Fiat Ducato is perfectly equipped for 4 people, and offers even more comfort, there are different bed-options you can choose according to your needs. This model also has a diesel heater, so you can travel in comfort even in the cooler seasons. You can see all details about the Pössl Roadcruiser here.

Both models include a table and chairs for outdoor use.

A kitchen with a sink, refrigerator, gas cooker, as well as all the necessary dishes (pots, sieve, plates, glasses, cups, cutlery, bottle opener, corkscrew, tea towels, detergent, etc.) are provided in the campervan. Our vans are either equipped with either a fully equipped bathroom with hot water, or a solar shower and a portable toilet – depending on the vehicle model. Organic cosmetic products such as hand washing gel, shower gel and shampoo are also included.
There is sufficient ecological liquid of the brand "Solbio" for the toilet and grey water tank for the duration of your journey.

No, we’ve taken care of that, because all ACTIVAN campervans offer comprehensive comfort. We provide a towel set including one beach towel per person, bed linen, pillows and blankets are also included.
Full equipment is included in the rental price and there are no hidden costs. Please click here to view the details.

Of course! ACTIVANS campervans have been specially designed to suit the needs of (water) sportspeople. The large rear ‘garage’ area offers a lot of space for bikes, wind-/surfboards, kitesurfing gear etc. Please let us know the dimensions of your bike, surfboard etc. in advance to make sure that there is enough room. We will explain to you exactly how to stow your sports equipment correctly during check-in.

At ACTIVANS we not only deal with campervan rentals, we also hire out top-brand FANATIC and DUOTONE windsurfing-, kitesurfing-, stand up paddle- and surfing equipment. For cyclists and mountain bikers we also offer a range of SCOTT-brand models. You can find information and prices for renting our individual sport packages here.

On the road

You rent your campervan from Spain and from there you can travel within the European Union, as well as Great Britain and Switzerland.

250 free kilometres per day are included in the rental price for a rental period of up to 14 days. Each additional kilometre is charged at € 0.25. As of the 15th day of the rental period, all driven kilometres are free. You can also book the "Easy Riding Insurance Package", which means that all kilometres are free from the first day of rental.

The fuel costs during the journey are paid by the renter. The same applies if, for example, engine oil needs to be topped up after a long journey. The campervan is handed over with a full tank of fuel and should be returned at the end of your trip with a full tank. Otherwise, a flat rate of € 2 per litre (diesel) will be charged.

Camping holidays are perfect for travelling with your dog. You are welcome to take any dog with you, as long as he or she does not weigh more than 20kg. ACTIVANS charges an additional fee of € 12 per rental day. Please bring everything that your four-legged friend needs, such as a dog bed and bowl and passport.

No, smoking in our campervans is strictly forbidden. But of course, you can stop whenever and wherever you want to light up a cigarette!

With the app Park4Night travellers no longer have to search for a suitable place to stay overnight. Just download the app to your smartphone. Guides for campsites are also available.

Breakdowns

The travel insurance, which is part of the rental contract, includes a Europe-wide "round-the-clock assistance" in case of damage (towing, breakdown service). Please inform ACTIVANS immediately in case of a breakdown. The all-important telephone numbers (manufacturer’s details, insurance company and our office) will of course be given to you at the campervan handover.

The campervan is fully insured, this covers damages to the rented campervan caused by the renter (both partial and sole fault). This insurance policy includes an excess which is covered by the deposit to be paid by the renter. More information about this topic is included in the Insurance section.

The insurance policy is valid for damage caused by the renter of the rented campervan to third parties (vehicles, people, objects) as well as to the passengers of the rented campervan. You will find detailed information about the procedure to follow in case of damage in our terms & conditions.